Tuesday, October 18, 2011

My Imagine must go back

I'm so sad. I had just decided to do the updates for my Gypsy and my Imagine so that I could transition to using my Imagine full time instead of my Expression. I did the Gypsy update but the Imagine wouldn't connect. Then my Imagine totally stopped accepting paper. I called customer support at Provo Craft and a very nice gentleman tried to help me. He walked me through trying to update my Imagine with no luck. He then told me I would have to try to do a system restore and update in "safe-mode". Ugh. He got me started and then let me off the phone because he said it could take over an hour to finish. Well, an hour later it still hadn't even gotten the first of three steps started. It was just sitting there refusing to accept anything from my computer. I will have to call PC back when I get home today and probably need to send my Imagine back for a replacement.

I've had my Imagine since March, but I've never done an update on it before. I've only used it a handful of times and only with the Imagine cartridges. Now that I need to update I find out it doesn't work. I'm sure glad I didn't get rid of those huge boxes. Hopefully everything will work out and not take too long.

Have a wonderful week. I have a layout almost finished to post, but wasn't able to finish it last night due to my Imagine fiasco. See you soon, Cindy

1 comment:

  1. Sorry to hear about the imagine. I bought mine when HSN launched it and had it for a week and sent it back. I was not impressed. I do have a friend that also had to send hers back and just got the new one. But Provo Craft is great with there customer service.
    Good Luck.


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